Medical Orders

Learn how to create and send digital medical orders via chat message.

3 min read

What are medical orders?

Medical orders are legally binding instructions issued by healthcare professionals, often used for the treatment or medication of patients. Traditionally, they are created on paper or sent via fax, typically requiring a physical signature.

With the Famedly Messenger, we have digitized this concept. Medical orders can be securely sent and received directly through chat messages.

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This feature is only available within the TI-Messenger.
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Your electronic Healthcare Professional Card (eHBA) must be registered in the app to create and send medical orders. More information on how to register your eHBA Card can be found here: Use eHBA.

Create and send a medical order

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Please note: While all users with a registered eHBA card can technically create and send medical orders, only authorized doctors are legally permitted to do so. Ensure compliance with applicable regulations when using this feature.
Desktop
  1. Open the chat where the medical order will be sent.
  1. Click the paperclip icon (📎) located next to the message input field.
  1. From the menu, select Medical Order.
  1. Fill out the required information. The form will request:
    • Patient Name and Date of Birth
    • Order Details (e.g., medication name, dosage, schedule)

    Physician Details (e.g., title, name, Telematik ID, organization) are automatically set based on the details on your eHBA Card.

  1. Click Send to create and send the medical order.
Mobile
  1. Open the chat where the medical order will be sent.
  1. Click the paperclip icon (📎) located next to the message input field.
  1. From the menu, select Medical Order.
  1. Fill out the required information in the form that appears. The form will request:
    • Patient Name and Date of Birth
    • Order Details (e.g., medication name, dosage, schedule)

    Physician Details (e.g., title, name, Telematik ID, organization) are automatically set based on the details on your eHBA Card.

  1. Click Send to create and send the medical order.

Each medical order contains the following details:

Patient Details

  • Patient Name
  • Date of Birth

Order Details

  • Specific instructions such as medication name, dosage, and schedule.

Ordering Physician

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These details are automatically retrieved by the messenger from your registered eHBA to ensure the integrity of the information and prevent unauthorized modifications.
  • Title (e.g., Dr.)
  • Name (e.g., Max Mustermann)
  • Telematik-ID (unique identifier for the physician)
  • Organization (e.g., Universitätsklinik)

Metadata (For Audit and Archiving)

  • Event ID: A unique identifier for the medical order event.
  • Room ID: The chat room in which the medical order was created.

In the chat, medical orders are displayed as clearly separated messages. The message begins with the heading "Authenticated Medical Order" and concludes with the tag "Medical Order" at the end of the order details.

Receive and save medical orders

Desktop
  1. The medical order will appear as a distinct message in the chat.
  1. Click the export button to download it as a PDF.
  1. Save the file in your preferred location for archiving or further use.
Mobile
  1. The medical order will appear as a distinct message in the chat.
  1. Click the export button to download it as a PDF.
  1. Save the file in your preferred location for archiving or further use.

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