General

User accounts are always created by the employer. The employer will provide you with a welcome sheet that will give you quick and easy access to Famedly.

Login

Desktop

Enter the login URL in your desired browser.

Enter username and password.

Set your profile picture on the welcome screen.

Mobile

Install the Famedly app on your smartphone.

Enter the login URL.

Enter username and password.

Set your profile picture on the welcome screen.

Activate Chat-backup

It is very important to setup the Chat-Backup. To enable the Chat-Backup, follow these steps.

Desktop

Click your profile picture to open settings.

Click Chat-Backup.

Click Activate Chat-Backup.

Store passphrase at a secure place.

Click Activate.

Mobile

Tap your profile picture to open settings.

Tap Chat-Backup.

Tap Activate Chat-Backup.

Store passphrase at a secure place.

Tap Activate.

ℹ️

How can I create a passphrase? If you have not yet created a chat backup and have not yet received a passphrase you can set one up the first time you log in to the web browser or mobile app. When do I need the passphrase? You only need the passphrase if you are logged out on all devices and the verification between two devices is therefore not possible. In this case the passphrase must be entered so that all old messages are decrypted after login. How can I verify further devices? If you already have a device that's logged in, you can add devices by using QR-verification. If both devices can't scan QR-codes, you can compare numbers instead. If you don't have your device at hand, you can also just use your passphrase. What happens if I have lost the passphrase and am logged out on all devices? If you have not kept your passphrase or can no longer find it, and you are also are logged out on all devices, you can only reset your account. Your contacts and groups remain, but previous message content can no longer be decrypted.

⚠️

With the passphrase, you have access to all your encrypted data and previous chat histories. You need this passphrase to recover your chat history if you have been logged out on all devices. The passphrase cannot be recovered if lost!

Configure the Screen Lock

Desktop

Currently there is no screen lock on Desktop.

Mobile

You may get prompted to setup the screen lock if your device has no lock screen enabled. You can avoid configuring an screen lock by enabling the device lock in your system settings. Otherwise please follow the steps to setup your screen lock. These are mostly the same as when configuring them in the Settings, but you are prompted for them automatically if an screen lock is required. You can reset the screen lock by logging out in case you ever forget your pin.