Manage contact points

Manage your organization's contact points.

3 min read
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You will need admin rights to manage organization contact points.
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The permission to manage contact points can currently only be granted by the Famedly team.

Even if you are logged in as an Organization Admin, you cannot assign this permission to other users at the moment.

If you would like additional people in your organization to be able to manage contact points, please contact our support team.

  • Contact points are ideal for topic-specific inquiries or general announcements that need to be sent to multiple people in an organization simultaneously. All persons assigned to the contact point can see the message and respond to it. A contact point functions like a kind of functional account, so that each person doesn't need to be contacted individually and the sender of the message can be sure that the message will be received by all relevant persons.
  • A group chat is better suited for ongoing, collaborative communication where all relevant people can write and read in a single room. This way, all messages on this topic can be collected in the same chat room, and communication remains clear and centralized.

Add a contact point

Desktop
  1. To access the settings, click your profile picture or name initials.
  1. Click Organization.
  1. Click the + Button.
  1. Type in the desired name for the contact point.
  1. Click Continue.
  1. Click Continue again.
  1. Click the + Button next to the text Assign to to add assignees.
  1. Search for the users you want to assign and click their names.
  1. Click the ✓ Button.
  1. Click Continue.
  1. You can click the ← Button to add more contact points.
Mobile
  1. To access the settings, tap your profile picture or name initials.
  1. Tap Organization.
  1. Tap the + Button.
  1. Type in the desired name for the contact point.
  1. Tap Continue.
  1. Tap Continue again.
  1. Tap the + Button next to the text Assign to to add assignees.
  1. Search for the users you want to assign and tap their names.
  1. Tap the ✓ Button.
  1. Tap Continue.
  1. You can tap the ← Button to add more contact points.

Edit contact points of your organization

Edit the name of a contact point

Desktop
  1. To access the settings, click your profile picture or name initials.
  1. Click Organization.
  1. Click the contact point you want to edit.
  1. Click the 🖉 Button next to the name of the contact point.
  1. Type in the new name.
  1. Click Continue.
  1. Click Continue again.
Mobile
  1. To access the settings, tap your profile picture or name initials.
  1. Tap Organization.
  1. Tap the contact point you want to edit.
  1. Tap the 🖉 Button next to the name of the contact point.
  1. Type in the new name.
  1. Tap Continue.
  1. Tap Continue again.

Add assignee to existing contact point

Desktop
  1. To access the settings, click your profile picture or name initials.
  1. Click Organization.
  1. Click the contact point you want to edit.
  1. Click the + Button next to the text Assign to to add assignees.
  1. Search for the users you want to assign and click their names.
  1. Click the ✓ Button.
  1. Click Continue.
Mobile
  1. To access the settings, tap your profile picture or name initials.
  1. Tap Organization.
  1. Tap the contact point you want to edit.
  1. Tap the + Button next to the text Assign to to add assignees.
  1. Search for the users you want to assign and tap their names.
  1. Tap the ✓ Button.
  1. Tap Continue.

Remove assignee from contact point

Desktop
  1. To access the settings, click your profile picture or name initials.
  1. Click Organization.
  1. Click the contact point you want to edit.
  1. Click the ⠇ Button next to the name of the user you want to unassign.
  1. Click Delete assignment.
  1. Click Continue.
Mobile
  1. To access the settings, tap your profile picture or name initials.
  1. Tap Organization.
  1. Tap the contact point you want to edit.
  1. Tap the ⠇ Button next to the name of the user you want to unassign.
  1. Tap Delete assignment.
  1. Tap Continue.
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