Chat Upgrade: Transition to a New Conversation
Chats in Famedly are based on technical standards that occasionally evolve. When a chat reaches the end of its supported version, it must be upgraded to a newer version. This process ensures that your conversations remain secure, compatible, and future-proof.
Famedly makes this upgrade process smooth: you'll see a clear message in the old chat and be guided through the transition.
A chat upgrade is required when a conversation is based on an outdated technical version. You will no longer be able to send messages in the expired chat. All previous messages remain accessible via the export option.
What happens during a chat upgrade?
- A new chat with the same participants is automatically created.
- The old chat displays an informational message indicating it has expired.
- The message input field is removed to prevent further replies.
- A button appears to help you continue the conversation in the upgraded chat.
How to switch to the upgraded chat
Desktop
- Open the chat that has expired.
- Read the upgrade message and click the “Enter new chat” button.
- A dialog appears with two options:
- Enter new chat with Export
- Starts the export process for the old chat.
- After export, you are taken to the upgraded chat.
- Enter chat without Export
- Skips export and directly opens the new chat.
- Enter new chat with Export
- The expired chat is archived after you enter the new one.
Mobile
- Tap to open the room that has expired.
- Tap the “Enter new chat” button shown in the message view.
- Choose one of the two options:
- Enter new chat with Export
- You can export the chat before moving on.
- Enter chat without Export
- Moves you to the new room directly.
- Enter new chat with Export
- After entering the new room, the old room is archived automatically.
Once a room is upgraded and archived, no more messages can be sent or read in the old version. If you need access to past conversations, use the export feature before moving on.