QR Verification
You will get redirected to the QR-Verification page automatically in the login-flow, if at least one of the devices you want to use for verification is a mobile device.
Desktop
- Accept the verification request by clicking on Continue in the New verification request dialog.
- If the other device is a mobile device, the screen on your web tab will display a QR-Code. If it's another web device, it will fallback to number verification.
- Scan the QR-Code displayed on your web browser with your mobile device. If both devices are in web browsers, compare the numbers and confirm them.
- If you are not able to scan the QR-Code, just follow the instructions for number verification.
- After scanning the QR-Code, you will be asked if it was really you who scanned the QR-Code on your already active device. Click Yes, it was me to complete the verification.
Mobile
- Accept the verification request by tapping on Continue in the New verification request dialog.
- One of the devices will now display a QR-Code, the other device will open a QR-Code scanner.
- Please scan the displayed QR-Code.
- If you are not able to scan the QR-Code, just follow the instructions for number verification.
- After scanning the QR-Code, you will be asked if it was really you who scanned the QR-Code on your already active device. Tap Yes, it was me to complete the verification.
Number verification
If both devices are desktop devices or web browsers you get asked for number verification instead of QR-Verification automatically. Just compare the numbers and indicate whether they match or not on both devices.
Use number verification with mobile device
Sometimes you might need to use number verification instead of QR-Verification (e.g. if your phones camera is broken), in this case you can also tap Compare numbers instead of QR-Code below the QR-Code scanner on your mobile device.
Desktop
- Accept the verification request by clicking on Continue in the New verification request dialog.
- If the other device is a mobile device, that device will now open a QR-Code scanner. Tap Compare numbers instead of QR-Code.
- Compare the numbers on the devices and indicate whether they match or not on both devices.
Mobile
- Accept the verification request by tapping on Continue in the New verification request dialog.
- One of the devices will now display a QR-Code, the other device will open a QR-Code scanner.
- Tap Compare numbers instead of QR-Code below the QR-Code scanner.
- Compare the numbers on the devices and indicate whether they match or not on both devices.
Verification without other devices
If you have no other device logged in or you lost access to the other devices, you can still restore your backup by entering your passphrase. This passphrase was shown to you when you activated your chat backup and it begins with the letters Es.
Desktop
- Click No access to other devices?.
- Enter your passphrase into the input field.
- Click Restore backup.
Mobile
- Tap No access to other devices?.
- Enter your passphrase into the input field.
- Tap Restore backup.
Forgotten passphrase?
If you forgot your passphrase and have no other devices available, you can reset your passphrase.
Desktop
- Click No access to other devices?.
- Click No access to your passphrase?.
- Please read the warnings in the dialog carefully and then click Reset account.
Mobile
- Tap No access to other devices?.
- Tap No access to your passphrase?.
- Please read the warnings in the dialog carefully and then tap Reset account.