Article in english

This guide aims to describe the use of Famedly as a means of outage communication within and between healthcare system facilities. It explains the necessary prerequisites, implementation steps, and best practices for the successful use of Famedly in times of crisis.

2 min read

Introduction

In today's digitalized world, reliable communication is indispensable, especially in times of crisis. Hacker attacks, severe technical problems, or natural disasters can cause the regular communication channels and IT systems of a hospital to no longer function as usual. In such cases, it is crucial to have an alternative direct communication solution available to maintain operations and coordinate necessary measures. Famedly offers such a solution for outage communication.


Prerequisites

To use Famedly effectively in case of an outage, certain prerequisites must be met:

  1. Cloud Installation: Famedly must be installed in a cloud environment to operate independently of the hospital's local infrastructure. This ensures that communication can continue even if local systems fail.
  1. No Dependencies on Existing Systems: Famedly should have no dependencies on the hospital's existing IT systems, such as SSO to an Identity Provider (IDP). This ensures that Famedly remains functional even when other systems are unavailable.
  1. Support for BYOD (Bring Your Own Device): Famedly supports BYOD, so no specific hardware dependencies exist. Employees can use their own devices, increasing flexibility and accessibility.

Implementation Steps

1. Preparation and Planning

  • Needs Assessment: Analyze the hospital's communication needs in times of crisis.

2. Installation and Configuration

  • Cloud Installation: Set up Famedly in a suitable cloud environment.
  • User Management: Configure user accounts and set access rights.

3. Testing Phase

  • Prototyping: Create a prototype and conduct test scenarios to verify Famedly's functionality in outage situations.
  • Collect Feedback: Gather feedback from test users and adjust the configuration based on the results.

4. Training and Introduction

  • Staff Training: Train staff in using Famedly, especially in crisis situations.
  • Documentation: Create comprehensive documentation on using Famedly for outage communication.

Best Practices

1. Regular Tests

It is important to conduct regular tests and simulations to ensure that Famedly functions smoothly in an emergency. This includes going through various outage scenarios and checking communication channels.

2. Emergency Plans

Create and maintain emergency plans that clearly define how Famedly should be used in different crisis situations. These plans should be reviewed and updated regularly.

3. Integration of External Actors

In the event of an outage, it may be necessary to involve external actors such as forensic experts in the communication. Famedly allows for quickly and easily creating accounts for external persons to ensure smooth communication.

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